Terms of service

Version 3 · 25 September 2026

Kaloko is a service for businesses operated by Sinfin. These terms apply to every organization. Plans and prices are listed at kaloko.app/#pricing.

Who it is for

Kaloko is a service for businesses and other professional users (companies, sole traders, public bodies), not for consumers. By creating an organization you confirm that you act on behalf of such a business. Paid plans are sold only to businesses with a VAT or company registration number.

What you get

Storage and presentation of test runs uploaded by your CLI, sign-in for your team, reviews and comments, in the scope of your plan. There is no service-level agreement unless an Enterprise contract says so.

Plans and payment

The Free plan is free for good. Team and Business are subscriptions per organization, paid monthly or yearly in advance through Stripe. Prices exclude VAT; EU businesses outside Czechia are invoiced under reverse charge. The first subscription of an organization starts with a 14-day trial: a card is required and is charged when the trial ends unless you cancel before. Subscriptions renew automatically. You can cancel any time in the billing portal, effective at the end of the paid period; paid periods are not refunded. An upgrade applies at once and the difference is prorated.

Your data

Uploaded runs are yours. We store them in Cloudflare (EU jurisdiction of the operator, data centers chosen by Cloudflare) only to provide the service. Runs expire on the date you set, by default 30 days and at most the retention of your plan, and are then deleted. On Business and Enterprise, accepted and reference runs do not expire while the plan lasts. You can delete or export a run at any time; after a downgrade or cancellation your data stays readable and exportable until it expires.

Limits

Each plan has shared runs per month, tester and admin seats, retention and storage, shown under Plan & billing. When a limit is reached, new uploads are refused until the next month, an upgrade or a cleanup; nothing already stored is deleted because of a limit. Viewers are unlimited in every plan.

Your responsibilities

Upload only content you are allowed to share with your team. Do not use production runs to store personal data of your customers beyond what a screenshot of a public page contains. Keep API tokens secret and revoke them when a device or agent is retired.

Changes

We develop Kaloko continuously and features may change. We announce changes of these terms or of prices to organization admins by e-mail at least 30 days ahead; a price change applies from the next billing period, and you may cancel before it does. We may suspend organizations that abuse the service.

Liability

To the extent permitted by law, the liability of Sinfin is limited to the fees the organization paid in the 12 months before the claim, and Sinfin is not liable for indirect damages or lost profits.

Contact

Questions, invoices and data requests: support@sinfin.cz. Governing law: Czech Republic.